In short#
I do not read your mailbox. I only see the emails that are forwarded to the address your workspace has in EVA. Your inbox keeps working exactly as it does today, and you decide which messages travel to me: a portal alert, a shared inbox, or a rule in Gmail or Outlook.
So the job in this article is short: copy the Eva address, send one test email to be sure it lands, then point your real mailbox at it.
Copy the Eva address#
Open Settings → Messaging → Email.
Look at Email sources. Each source is one door into your workspace, with its own address.
Copy the address in Send forwarded emails to. That is your live address, the one your real emails must reach.
If Test address (optional) is filled in, copy that one too. You will need it in the next section.
Each source gets its own destination address at EVA. The shape looks like this, with acme standing for your workspace:
Address | Shape | What it is for |
|---|---|---|
Live |
| The real forwarding rule of your mailbox |
Test |
| One email at a time, sent by hand while you check |
Extra source |
| A second door, for example one portal kept apart |
Always copy the address from the field instead of typing it from memory. A single wrong character sends the email nowhere.
Two things worth knowing before you continue:
Email must be allowed for your workspace by your Eva partner. If Email sources is empty, or if the screen says the addresses are not ready yet, ask your partner or EVA support to open it. There is no button here that creates a source for you.
The list in Email sources is the full picture. If a mailbox is missing from it, no forwarding rule will bring it in on its own.
Send a test#
Do this before you touch the settings of your real mailbox.
From your own mailbox, send or forward one email to the test address.
Come back to Settings → Messaging → Email and open Recent emails.
Wait a few seconds and refresh. The email appears as a row, with its mode, so you can tell a test from a live message at a glance.
Click the row. You see the details I pulled out of the email, the status, and the conversation the email is linked to, if one was started.
One clean test row is enough. It confirms three things at once: the address is correct, the message reaches me, and I understand what is inside it.
What I extract vs how I chat#
These are two different jobs, in two different places, and mixing them is the most common mistake on this screen.
Extraction | Conversation | |
|---|---|---|
What it does | I read the forwarded email and pull out the useful details | I write to the person and keep the exchange going |
Where you set it | Extract from forwarded emails and What to extract | Your messaging instructions |
The text is | A list of the details I must find | The way I speak, my tone, my rules |
In Extract from forwarded emails, describe in What to extract the details you want out of every message: the contact, the intent, the budget, the property reference, a date, whatever your team needs to act on. Write it as a list of fields, not as a script. That text is never sent to anyone, it only tells me what to look for.
Once the details are extracted, I can start a conversation. How I write in that conversation comes from your messaging instructions, in Settings → Messaging → Messaging instructions. The Open messaging instructions shortcut on the email screen takes you straight there.
Go live (forward the real mailbox)#
The test address does not replace anything. It exists so you can check without disturbing your real flow. To go live, add a forwarding rule in your own mailbox that points to the live address.
Where you set that rule depends on where the emails start:
A portal such as Immoweb. In the account settings of the portal, look for the place where alerts and leads are sent, and add the Eva address as the destination.
A shared inbox. Ask whoever administers it to forward everything, or only a label or folder, to the Eva address.
Gmail or Outlook. Look for automatic forwarding, or redirection, then paste the Eva address as the destination. Both tools ask you to confirm the new address once before the rule starts working.
Whichever route you take, three things matter: forward to the live address, paste it without spaces, and send one real message afterwards to see it land in Recent emails.
Both modes stay visible in Recent emails, each with its own mode, so you can keep testing after you go live without wondering which row is which.
If nothing arrives#
Work through this list in order, it covers almost every case.
Wait a minute and refresh. Forwarding is not instant, and the first message of a new rule is often the slowest.
Check the spam or junk folder of the sending mailbox, and its outgoing rules. A rule that never fired sends nothing at all.
Check the address for a space, a missing dot, or a capital letter added by autocorrect. Copy it again from Send forwarded emails to.
Check that the source still exists in Email sources. An empty list means email is not open for your workspace yet, and that is a question for your partner or EVA support.
If your mailbox asked you to confirm the forwarding address and you never confirmed it, the rule stays inactive. Redo that step.
Rows arriving without the details you expect is a different problem: the email reaches me, so the address is right. Look at What to extract and describe the missing field more precisely.
Phone calls come in through a different door, with their own number and their own settings: How phone calls reach EVA.