Search guides for instructions, phone, messaging, and workspace tools.
How to send the calls of your existing line, mobile or phone system to the EVA number you copy in Lines, with the mobile codes to use, what to set at your operator or PBX, how to stop forwarding, and links to the dedicated 3CX, Telavox and Ringover articles.
The roughly 24 hour customer service window, when a free-form reply is enough, and when an approved template is required.
How to copy the Eva forwarding address in Settings → Messaging → Email, send a test email, and read what I extract from a forwarded message before a conversation starts, with the difference between the extraction text and your messaging instructions.
How to test me on the phone from your browser, then put a real line live: where to find the EVA number, where the call instructions and the greeting live, how to forward your existing number, and what the test cannot verify.
How to send an approved template to a contact from Templates, fill variables, and why sending stays off until Meta approves it.
How to open Meta onboarding, paste the WABA ID, link the workspace, then Refresh from Meta. Number selection is covered in the phone number article.